FAQs & Policies

Q- What are your store hours?

A- Monday-Tuesday 7:30am-3:00pm, Wednesday-Friday 7:30am-5:00pm, Saturday 8:30am-5:00pm.  Sunday 12-5:00-pm

Q – What is your policy on changes, cancellations & refunds?

A - ORDER CHANGES – We require 72 hours notice for All changes. No changes to size, flavor or decoration can be made after this time.  We are always happy to add cupcakes to orders in the event that you need to serve more guests.  Leftover cake can be frozen for another day in the event you have ordered too much for your guest count.

25% NON-REFUNDABLE DEPOSIT NOW REQUIRED FOR ALL SPECIAL ORDERS -Due to an excessive amount of no shows we can no longer accept orders without deposits.  Deposit refunds will not be made for cancellations of any kind, but will be applied to your order as a credit in the event that a change of date occurs due to family emergency.

LAST MINUTE ORDERS – Last minute orders (within 72 hours from pickup date) are Final when placed & can not be changed.

CANCELLATIONS / MISSED PICK UPS – We require 72 hours notice to cancel an order. The non-refundable deposit will be applied as a credit to your next order in the event that a family emergency has postponed your event and you have given us at least 72 hours notice.

In the event of Missed or Forgotten Pickups, we make every attempt to contact you before we close.  Your order will be available for pickup until the following business day, but you are responsible for the remaining balance in the event of a no-show.   Deposits will not be refunded.

NO REFUNDS- We promise to do our best to provide the best tasting & best looking cakes & bakery items around.  Custom orders are created with love by our talented staff just for you.   Please keep in mine that no two pieces of art made by people are ever exactly alike!

Once an item has been picked up by You or Your Designated Party, and Leaves Our Shop, it is considered “Accepted”.

In the event that we have made a major mistake to the design theme (butterflies instead of dinosaurs for example) and you alert us at the time of pickup, every attempt will be made to correct this error in a timely manner, before you leave our shop.  In the event that we are unable to correct our mistake before your event, you can choose not to accept the cake and will not be held responsible for the balance due.  While it makes us very sad to make mistakes, and we will never knowingly disappoint you, please remember that people, not machines are designing your cakes.  No refunds will be given for color selections or minor design discrepancies.

TRANSPORTING – You are responsible for transporting your order home safely & we are not responsible once an order leaves our premises.  Cakes should never be placed on seats! Place them on the floor board of the vehicle so that they are level.  Refrigerate cakes that will not be eaten within two hours of pickup.

SPECIALTY CAKE CONSULTATIONS & PHOTO SUBMISSIONS - While we have a very creative team of artists on staff to assist you with design ideas at the time you place your order, we do not provide special occasion cake consultations or tastings.  We have a large variety of cupcakes in our display cases for you to purchase if you would like to try our flavors before ordering a cake.  The basic theme you select & the research required for certain designs is left up to the client.  Please have as much information ready as possible when placing your orders regarding guest count, flavor choices, cake shape, theme & decorating ideas so that we may assist you in a timely manner.

If you want a specific cake design, we ask that you drop off or email a picture for us to coordinate with.   If no picture has been received prior to 48 hours in advance of your pickup, we reserve the right to use creative judgment when we feel it is necessary to have your cake ready by the pickup time that you have selected.

WEDDING CAKE CONSULTATIONS

Wedding cake consultations are available by appointment Tuesdays, Wednesdays & Thursdays from 10:30-1:30 & 3:00-5:30 with a $25 consultation fee, usually requiring about 30-45 minutes & include a sampling of our four most popular flavors.  The consultation fee is applied toward the wedding cake balance if the cake order is placed with us.

Please keep in mind that our wedding cake designers are creating & delivering wedding cakes on Fridays & Saturdays and therefore are unavailable for consultations at this time.   However, a sampler cupcake box containing four of our most popular flavors is available for you to order & enjoy at your own convenience if you are unable to meet with us during the week for $12.00 plus tax, which is applied toward your balance if you order your cake from us.  For your convenience, we do accept phone consultations for wedding cakes and can place your order this way in the event that you are unable to come in person for the consultation.

Wedding cake orders require a non-refundable security deposit of 25% which is applied to the final balance.  Final balances & all changes are due 14 days prior to the scheduled delivery date.

ALLERGY WARNING!!!!

Every product produced in our bakery is made with shared equipment that may have come in contact with ingredients containing allergens including but not limited to: Peanuts, Tree Nuts, Soy, Dairy, Eggs, Gluten, Wheat etc.  If you have food allergies, it is advised that you do not consume our products.


Q – How much in advance do custom cakes need to be ordered?
A – We like to have at least a week to guarantee the flavor, size
and decoration you’d like to have. We do make extra cakes daily
for last minute orders of less than a week but can’t always
guarantee specific requests.

Q – Do you have a bakery where we can come in and pick up a last
minute cake or treat?
A – We do have a walk in storefront bakery where we offer a variety of sandwiches, coffee, cakes, as well as cookies, cupcakes, brownies,
petit fours, cake-by-the-slice, cheesecake, cannoli and other
yummy treats for yourself, an event or a quick gift to pick up.

Q – I have a napkin and plate that we are using for the theme of our
party, can you match it for my cake decoration?
A – We can coordinate most designs to match your theme, just bring
us the design at least 72 hours in advance.

Q – Your cakes are very detailed and beautiful, are they all done in fondant?
A – We specialize in smooth iced buttercream cakes because we love the look of our piped designs and love the taste of our smooth homemade cream cheese buttercream icing.  We do not work with fondant.  Fondant toppers, figurines, etc. can be added to the cake if you bring them to us at least 72 hours in advance of your pickup time.

Q – We want to order our child a birthday cake but are unsure of the
flavor we want, do you offer free samples?
A – While we do not offer free samples, we have a daily selection of
cupcakes and cake-by-the-slice in our most popular flavors offered
for sale so that you don’t have to purchase a whole cake in order
to try a variety of flavors.

Q – We are asking local small businesses for donations, money,
sponsorships or other items for a local event, can you participate
in this?
A – We donate to several charities, schools & local fundraisers as
much as possible throughout the year. While we try to give back
to our local community as often as possible, please understand
that as a small business, we are unable to make contributions to
each and every request that is made to us, and are unable to make any cash/money contributions.

Q – Do you accept checks?
A – Sorry, we no longer accept checks due to unfortunate experiences with bounced checks from some customers.

Q – Do you deliver or ship your bakery products?
A – We deliver locally & throughout the metro Atlanta area with at least 48 hours notice. We also can ship cookies, brownies, sweet breads and bundt cakes at this time.